Website Policy
Content Contribution, Moderation & Approval Policy (CMAP)
The Website of Mumbai Metropolitan Region Development Authority represents a single department where most content is contributed by a single set of sources. We hereby adopt a 2-tiered structure to implement CMAP requiring minimum 2 officials to execute the CMAP roles
- Creator
- Moderator / Approver
- Publisher
| Main Menu | Creator | Approver | Publisher |
|---|---|---|---|
| Home Page | Yes | Yes | Yes |
| About Us | Yes | Yes | Yes |
| Planning | Yes | Yes | Yes |
| Project | Yes | Yes | Yes |
| Division | Yes | Yes | Yes |
| Tenders | Yes | Yes | Yes |
| Citizen Services | Yes | Yes | Yes |
| MRTPS Act, 2015 | Yes | Yes | Yes |
| Contact Us | Yes | Yes | Yes |
| MMRDA Email | Yes | Yes | Yes |
2. Content Archival Policy (CAP)
MMRDA Department maintains online archives for a period to allow for the retrieval of content which has expired.
Mumbai Metropolitan Region Development Authority maintains online archives for a period of 20 Years to allow for the retrieval of content which has expired.
Press Release and Published News, Tender & Notices, Circulars & Notifications which have been withdrawn, or discontinued, or have exceeded 20 Years after archiving, may be expunged.
| Sr. No | Content Element | Entry Policy | Exit Policy / Retention |
|---|---|---|---|
| 1 | Press Release and Published News | End Date | 20 years |
| 2 | Tender & Notices | End Date | 20 years |
| 3 | Circulars & Notifications | End Date | 20 years |
3. Web Content Review Policy (CRP)
The Mumbai Metropolitan Region Development Authority is the face of the Government disseminating government information and services. This content Review Policy has been formulated to keep the content on the Mumbai Metropolitan Region Development Authority (MMRDA)current and up-to-date. Since the type of the content on the Mumbai Metropolitan Region Development Authority varies, different Review timelines are defined for the diverse content elements.
This Review Policy is based on different types of content elements, their validity and relevance as well as the archival policy.
Website Review Timeline
| Main Menu | Review Periodicity |
|---|---|
| Home | Daily |
| About Us | Half-Yearly or Immediate in Case of Change |
| Planning | Half-Yearly or Immediate in Case of Change |
| Project | Half-Yearly or Immediate in Case of Change |
| Division | Half-Yearly or Immediate in Case of Change |
| Tenders | Half-Yearly or Immediate in Case of Change |
| Citizen Services | Half-Yearly or Immediate in Case of Change |
| MRTPS Act, 2015 | Half-Yearly or Immediate in Case of Change |
| Contact Us | Half-Yearly or Immediate in Case of Change |
| MMRDA Email | Half-Yearly or Immediate in Case of Change |
| Login | Half-Yearly or Immediate in Case of Change |
4. Website Monitoring Plan
The Department provides this website and the information it contains as a public service. This system is monitored to ensure proper operation, to verify the functioning of applicable security features, and for comparable purposes. Anyone using this system expressly consents to such monitoring.
Website is monitored periodically. The parameters like Performance, Functionality, Broken Links and Traffic Analysis are ensured for its optimal performance.
The Feedback mechanism through feedback form made available for taking feedback from the visitors. Also have a mechanism for feedback analysis It will help enhancements of the website as suggested by the visitors.
5. Contingency plan — Defacement / Natural calamity
-
Contingency Plan in the event of defacement
Defacement Protection Policy
-
The Mumbai Metropolitan Region Development Authorityis security audited for application vulnerabilities and performance.
-
Any application-level modification on the Mumbai Metropolitan Region Development Authority implies re-audit of the website.
-
All the servers’ configuration and logs are monitored timely.
-
Only system administrator users are allowed to access the servers for doing administration and configuration tasks.
-
All servers are in lock and net secured.
-
Contents are updated through secured FTP using VPN.
Monitoring of defacement of Mumbai Metropolitan Region Development Authority
There are two ways of monitoring the defacement of the Mumbai Metropolitan Region Development Authority website.
-
MMRDA IT division is continuously monitoring by analyzing the log files.
-
The Development team also monitors the website regularly. In case of any eventuality, whoever notices it first shall inform the Technical Manager and Web Information Manager on Phone as well as through email.
Actions to be taken after defacement
As soon as the Technical Manager and/or Web Information Manager receive the information regarding the defacement of the website, the following steps will be taken:
-
Stoppage/partial stoppage of the website according to the degree of defacement.
-
Analyzing log files and troubleshooting the source of defacement and blocking of the service.
-
Analyzing type of defacement and fixing it.
-
In case of complete loss of data, restoring the website data from backup or starting of website from DR site in case of long down time.
-
Giving log files to the security division for analysis.
-
Fixing of all vulnerabilities on the basis of security recommendations and re-auditing of applications.
-
Restoring the affected /corrupted contents from the backup and restoring the site.
Contact details in case of any eventuality of defacement
| Name | Designation | E-mail Address | Telephone / Mobile No. | Office Address |
|---|---|---|---|---|
| Mr. Nandkesh Dange | Computer Technician | nandkesh[dot]dange[at]mailmmrda[dot]maharashtra[dot]gov[dot]in | (022) 65967699 | E Block, BKC, Bandra Kurla Complex, Bandra East, Mumbai |
Time for Restoration of the Mumbai Metropolitan Region Development Authority after defacement
The time taken for restoration of the Mumbai Metropolitan Region Development Authority website depends on the degree of defacement and services affected by the defacement.
-
Data Corruption
Regular back-ups of the website data are being taken in MMRDA in house Data Centre. These enable a fast recovery and uninterrupted availability of the information to the citizens in view of any data corruption. Regular back-ups of the website data are being taken in MMRDA in house Data Center. These enable a fast recovery and uninterrupted availability of the information to the citizens in view of any data corruption.
-
Hardware/Software Crash
Though such an occurrence is a rarity, still in case the server on which the website is being hosted crashes due to some unforeseen reason, the web hosting service provider
-
Natural Disasters:
There could be circumstances whereby due to some natural calamity (due to reasons beyond the control of any person), the entire data center where the Mumbai Metropolitan Region Development Authority website is being hosted gets destroyed or ceases to exist. In such an eventuality, the Mumbai Metropolitan Region Development Authority website to be started from the DR site.
Natural Disasters (DR): Storage Based Replication Takes Place at DR site.
6. Security Policy
-
Security Policy of Website:
has a responsibility to protect from disclosure to unauthorized parties the personally identifiable information (name, address, date of birth, etc.) of its website users.
-
Notice and Disclosures:
will not sell, trade and disclose the personally identifiable information of its website users to any third parties.
Notice and disclosures
The department will not sell, trade or disclose personally identifiable information of website users to any third parties except as required by law or with the explicit consent of the user.
7.Copyright policy
Material featured on this Website may be reproduced free of charge after taking proper permission by sending a mail to us. However, the material has to be reproduced accurately and not to be used in a derogatory manner or in a misleading context. Wherever the material is being published or issued to others, the source must be prominently acknowledged. However, the permission to reproduce this material shall not extend to any material which is identified as being copyright of a third party. Authorisation to reproduce such material must be obtained from the departments/copyright holders concerned. These terms and conditions shall be governed by and construed in accordance with the Indian Laws. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of India.
8.Hyperlinking policy
Links to external websites/portals
At many places in this Website, you shall find links to other websites/portals. This links have been placed for your convenience. MMRDA is not responsible for the contents and reliability of the linked websites and does not necessarily endorse the views expressed in them. Mere presence of the link or its listing on this website should not be assumed as endorsement of any kind. We can not guarantee that these links will work all the time and we have no control over availability of linked pages.
Links to the MMRDA Website by Other Websites/ Portals
We do not object you for linking directly to the information that is hosted on our site and no prior permission is required for the same. However, we do not permit our pages to be loaded into frames on your site. Our Division's pages must load into a newly opened browser window of the user.
9.Privacy policy
This website does not automatically capture any specific personal information from you, (like name, phone number or e-mail address), that allows us to identify you individually. Wherever the Website requests you to provide personal information, you will be informed for the particular purposes for which the information is gathered and adequate security measures will be taken to protect your personal information. We do not sell or share any personally identifiable information volunteered on the website site to any third party (public/private). Any information provided to this Website will be protected from loss, misuse, unauthorized access or disclosure, alteration, or destruction. We gather certain information about the User, such as Internet protocol (IP) addresses, domain name, browser type, operating system, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.
